Next steps
Ask for photos, open a claim in the ERP, send a replacement. Nolmo lays out the steps, opens the right page in your other systems with the details filled in, and waits for your click.
Nolmo Helpdesk: Every case, ready when you are.
Read moreWHAT YOU GET
Everything your team needs, in one helpdesk.
Reports
First response, resolution and SLA against your targets, by team, type and week. Ask in plain words and get the numbers behind it, or have them mailed every Monday.
Knowledge
Nolmo finds the questions your team keeps answering by hand, drafts the answer from what was actually sent, and makes it reusable once you approve it.
Automations and proactive support
Describe the flow in plain words and Nolmo builds it. Help customers before they ask: when an order is delayed, Nolmo checks the tracking and sends the customer an update. Every run can be traced.
Leading Nordic companies use Nolmo
It's brilliant. The chatbot handles most things on its own, and whatever is left lands in Nolmo fully prepared. Customer support has simply become easy.
Frank JonassenHead of IT, MegaflisCHANNELS
One inbox for every conversation.
Wherever the customer reaches you, the case lands in the same queue, with the same context and the same draft waiting. Want to answer customers before they write? Switch on the chatbot as an optional add-on.
- Email: shared inboxes per team
- Optional: a chatbot on your website that solves what it can and sends the rest here
- Coming: phone, Google reviews, in-store, Messenger, Instagram and Facebook
INTEGRATIONS
20+ integrations. Connected to the rest of the business.
Nolmo connects to your CRM, ERP, online store, line-of-business systems and the tools your team already uses, so the customer, the order and the history sit inside the case. If your system is missing, we build the integration with you.
Nolmopowered by
COMPARISON
Nolmo versus other systems.
What is included in the price, and what costs extra. Many helpdesks charge per AI resolution or per agent for their AI features. With Nolmo you pay for what is actually used.
 Nolmo |  Zendesk |  Intercom | Other Nordic newcomers | |
|---|---|---|---|---|
| Pricing modelWhat the price is based on | Per usePay for actual consumption | Per userPer agent / month, AI extra | Per userPer agent / month + per AI resolution | Not publicPrice on request |
| AI draft reply on every caseClassified, with context and a summary | Included | Add-onCopilot, per agent / month | Add-onCopilot, per agent / month | Included |
| Customer-facing chatbotAnswers on your website and hands the rest to your team | Included | Per resolutionAI agents | Per resolutionFin AI Agent | Included |
| Actions in your ERP and other systemsNext steps laid out and pre-filled | Included | Add-onCopilot Auto Assist | Included | Included |
| Token pass-through billingPay only for the tokens actually used, with no markup | Included | Not included | Not included | Not included |
| Personal dashboards on stable data streamsBuilt and adjusted by each person in natural language, and shareable across the organisation | Included | Not included | Not included | PartialCustom dashboards |
| Norwegian vendor, data in the EEA | Included | AmericanEU data hosting available | AmericanEU data hosting available | Included |
Based on publicly available information from the vendors as of September 2026. Features and prices may change.
FAQ
Frequently asked questions.
What is the difference between Helpdesk and Chatbot?
Helpdesk is the inbox your team works in, with AI that classifies, pulls in context and drafts replies. Chatbot is an add-on module that answers customers directly on your website and hands cases over to the helpdesk. You have one subscription and choose the modules you need.
Does the AI send replies to customers on its own?
Not in the helpdesk. A person sends every reply, until you choose to let it answer on specific topics where the numbers show its drafts go out unchanged. The chatbot answers customers directly, but hands anything it can't handle to a person.
Which channels are supported?
Email with shared inboxes per team is live, and chat on your website comes with the Chatbot module. Phone, Google reviews, in-store, Messenger, Instagram and Facebook are being built with the first teams.
Can Nolmo connect to our ERP and other systems?
Yes. Orders, the loyalty club and receipts belong inside the case, and we build those integrations with you, one system at a time.
How do you handle GDPR and data security?
All data is processed within the EEA, with role and access management. We delete or anonymise in line with your policies, and sign a DPA before we start.
What does it cost?
The price depends on volume, channels and the modules you choose. We set up a demo with your own case types and give you a concrete estimate, with no obligation.
See what our products can do for your business.
Book a demo. We'll show you how the products can lift your business.
Book a demo →